Remote Monitoring and Management

Your Alberta’s Choice for Remote Monitoring and Management Services!

Lightning IT delivers the most secure remote working solutions available through our Storm Chaser software! By linking the right devices to well proven systems, we are able to deliver a high quality in-office experience for those who are out of the office for large parts of their working day.

What is Remote Monitoring and Management?

Remote Monitoring and Management (RMM) is a type of platform designed to help managed IT, service providers, remotely and proactively monitor client endpoints, networks, and computers.

On a traditional break/fix model, you would rely on someone being available when a problem or outage occurs. Any downtime in business would be in the hands of the technicians to resolve the issue quickly. With RRM, you move away from reactive support to a proactive model, so we can be ahead of you. We’ll be able to know critical issues impacting performance, connectivity, or the applications they rely on, ahead of time, and work proactively to fix them without any downtime. This allows us the ability to supervise and control your IT systems (such as network devices, desktops, servers, and mobile devices) by means of locally installed agents that can be accessed by us.

  • Remote Management involves managing a computer or network from a remote location, dealing with such things as software and management of all activities on the systems/network, workstations, servers, or endpoints of the client, all from a remote location.
  • Remote Monitoring refers to the specifications that help companies monitor network operational activities of clients by using remote devices.

What can RMM help with?

  • Install new or updated software remotely
  • Administer patches
  • Track network and device health
  • Detect new devices and automatically install the RMM agent and configure the device
  • Observe the behavior of the managed device and software for performance and diagnostic tests
  • Perform alerting and provide reports to dashboard
  • Monitor multiple endpoints and clients simultaneously – allows technicians to administer tasks simultaneously to many computers at once, without having to travel from office to office to handle routine maintenance.
  • Automate checkered maintenance tasks
  • Create appropriate alerts and tickets when problems arise
  • Supply the managed IT service provided with activity reports and data
  • Gather information about client software, hardware, and networks
Call Lightning IT to learn more about how Remote Monitoring & Management
can increase your team’s productivity!