Remote Monitoring and Management (RMM) is a type of platform designed to help managed IT, service providers, remotely and proactively monitor client endpoints, networks, and computers.
On a traditional break/fix model, you would rely on someone being available when a problem or outage occurs. Any downtime in business would be in the hands of the technicians to resolve the issue quickly. With RRM, you move away from reactive support to a proactive model, so we can be ahead of you. We’ll be able to know critical issues impacting performance, connectivity, or the applications they rely on, ahead of time, and work proactively to fix them without any downtime. This allows us the ability to supervise and control your IT systems (such as network devices, desktops, servers, and mobile devices) by means of locally installed agents that can be accessed by us.
- Remote Management involves managing a computer or network from a remote location, dealing with such things as software and management of all activities on the systems/network, workstations, servers, or endpoints of the client, all from a remote location.
- Remote Monitoring refers to the specifications that help companies monitor network operational activities of clients by using remote devices.